Point of Sale Supply Holds Pricing After Industry Wide Thermal Paper Increase

Point of Sale Supply Holds Pricing After Industry Wide Thermal Paper Increase



On the heels of an industry wide thermal paper increase, in an unprecedented move, the President of Point Of Sale Supply,LLC announced it will not pass on the thermal paper increase to their customers. “ It’s something I will have to absorb. I just can’t do it, said the President. I know how hard it is for small business to survive and I cannot support a thermal increase by passing it along to my customers.”

Paper mills announced an industry wide thermal price increase of 5% to take effect before the year’s end. Questioning the increase, Point Of Sale Supply,LLC, pointed out several factors – the decreasing price of fuel and the increase of troubled businesses. “No one ever wants a price increase, but this just seems wrong. Businesses are really struggling and a 5% increase on paper just isn’t coming at a good time for anyone.”

Point Of Sale Supply,LLC is one of the nation’s leaders in pos supplies to the public and has thousands of local, regional, national and government customers. In business for more than 15 years, it is their reliability, stability and good customer service that continue to make them a leader in the industry. Point of Sale Supply will continue to serve their customers by providing quality products at competitive pricing. For more information, 888-853-9883.

Where's the Customer Service?

Online shoppers are looking for deals, deals, deals and the Internet is the place to find them. It doesn't take much to navigate your way to the lowest price on an item or even a laundry list of who's selling it and at what price for easy comparison. Also, a little more digging and you can almost always find a coupon code offering anything from free shipping to a % discount or $ off. Many people search for coupons and discounts even if they make the purchase offline.

You can also Twitter your daily deals, Facebook them and build your brand on social networks, over half of the major retailers are using either or both of these social media.

Certianly no one can diminish the importance of an online presence - we structure our website to have good information, pricing and special coupons. Personally, I do plenty of online shopping and I, too, compare deals and pricing, but here's the thing: I almost always have a question and need to call about it, email someone or chat online. Certain products may be easy to find online, but when you are talking technical specs and product quality you need good old fashioned customer service. It's amazing how many companies have people answering the phones who don't know a thing about their products, they are just order takers and I don't need that. I want to know that the person I'm talking with works directly with or for the items I plan on buying.

I guess because it's so important in the POS business to get the right product for the right printer I strive to make sure that my customer service "LIVE" person is the resource the caller needs. I can't afford to make mistakes, they are too costly, so I strive to get it right the first time. I ask questions, dig for information and make a connection with the customer, something the Internet still can't do.

Restaurant Chains Are All A-Twitter

Follow Us on Twitter @Supply POS

A tiny social-networking tool proves a powerful--and free--way for restaurant chains to reach avid fans.

By Lisa Bertagnoli, Contributing Editor -- Chain Leader, 5/1/2009

Los Angeles-based Tender Greens uses its Twitter page to advertise specials; it also kept San Diego followers up to date on its restaurant opening in that city.

It's small—8.9 million users compared to Facebook's 200 million. But Twitter has become the social-networking tool of choice for many restaurant chains wishing to court a young, hip clientele.

Twitter enables users to write 140-character microblogs as many times a day as they please, which in turns enables their friends to keep constant track of them. Like Facebook, the site is free. Unlike Facebook, Twitter users can connect with, or follow, whomever they want; no permission is necessary. Generally speaking, new users choose to follow current users in hopes that the favor will be returned.

Broadcasting Specials

Erik Oberholtzer, chef and co-owner of Tender Greens, a three-unit, fast-casual, health-skewed restaurant chain based in Los Angeles, began "tweeting" earlier this year after some prompting from his publicist.

"Honestly, the microblog culture was not something we understood right away," Oberholtzer says. "The perception was that it was a lot of people sharing a lot of useless information." He no longer feels that way. "The benefit is getting a message out there and building a community," he says.

Point of Sale Supplies

Let me take a minute to let you know a little bit about Point of Sale Supply. I've been in the paper business for many years working for other companies and individuals and went out on my own ten years ago to start this company. I knew I could do what many were not - run a lean machine and save money for my customers. It has been this practice that has enabled us to not only succeed, but grow in these struggling times.

Why should you choose my company? I believe I work harder for my clients and customers than most everyone and I will work hard for you. What does that mean? I do most the work here, I answer the phones, know my customers and listen to what they need. I don't try to sell you something you don't need or want and I try to get it right the first time. I have many of the same customers I've had since I started ten years ago.

Thanks for taking time to consider doing business with us, you'll see that we are more than just paper and ribbons.

Are You PCI Compliant?

When we were first asked this question last year, I have to admit, I really didn't know much about this new regulation. After some research and talking with my IT & Marketing Consultants I learned that we not only were PCI Compliant, but our company has undergone the most stringent scanning and verification process the industry offers. This was not only comforting to me, but most importantly to my customers. Working with thousands of restaurants, retailers, government and private sector businesses, I strive to run Point of Sale Supply with ethics, professionalism and the highest quality standards. Sure, everyone says that and likes to think they are doing these things (and many are), but I believe I really do. As many retailers and vendors you do business with are still fearing the impending deadlines for PCI DSS Compliance (July 1, 2010) waiting until the last minute is certainly not the answer. If online security is needed and PCI compliance is another safeguard then by all means, it should be done. I hear complaints about the difficulty of this process in a lagging economy and how many franchises and multi-unit stores believe that they will need to invest tens of thousands of dollars in new equipment and training. I'm certain that there are low cost solutions out there and the industry should provide all the help, information and resources available.

After all, can we really put a price on security?